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The Certificate IV Leadership & Management is a nationally recognised qualification suitable for existing supervisors, team leaders and mid level managers. Organisations now demand an increasing focus on quality, customer service, best practice and world competitive performance. This training will provide you with the skills and knowledge required to work effectively in a managerial role.
Who should do this training?
This qualification reflects the role of individuals who take the first line of management in a wide range of industry contexts. People in these roles may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.
At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
To enable students who have successfully completed the course to work in the following areas:
- Operations Manager
- Office Manager
- Program Leader
- Team Leader
- Leading Hand
- Sales Team Coordinator